Shipping policy
Shipping Policy
Roasted to Order All Luna Coffee orders are roasted fresh to order. Orders placed by Tuesday are included in that week's production run and ship on Thursday. Orders placed after Tuesday will be included in the following week's batch. Please plan accordingly, especially for gifts or time-sensitive orders.
Subscription Orders Subscriptions ship during the second week of each month. Please visit your subscription page for specific cut-off dates to know when you'll receive your first box.
To include any add-ons with your monthly subscription shipment, they must be added to your order before the renewal charge on the 1st of the month. Add-ons submitted after the 1st will be held for the following month's shipment.
Where We Ship We currently ship to Canada, the United States, and the United Kingdom. We are actively working to expand to additional destinations — stay tuned!
Shipping Rates Shipping rates are calculated at checkout based on your order's weight and destination, using real-time carrier rates.
Free Shipping
- Canada & United States: Free shipping on orders of 3 × 250g bags or more (by weight equivalent), and on all subscription orders.
- United Kingdom: Calculated rates apply; free shipping thresholds do not currently apply to UK orders.
Carriers We ship via Canada Post, USPS, Royal Mail, and DHL, depending on your location and the shipping option selected at checkout.
Estimated Delivery Timeframes Once shipped, estimated delivery times are:
- Canada: 2–5 business days
- United States: 3–10 business days
- United Kingdom & International: 7–14 business days
Please note these are estimates provided by carriers and are not guaranteed. Delays may occur due to customs clearance, weather, or other factors outside our control.
Customs & Duties International orders (including the UK) may be subject to customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information.
Questions? Reach us at hello@enjoylunacoffee.com for any shipping-related questions.