Here are the most common things we’re asked… and in some cases just things we think would be helpful for you to know. If you don’t find your answer here, feel free to contact us on instagram via dm or firstname.lastname@example.org .
Looks like you're closed right now? (Dec 21st 2020)
Yup! Over the holidays, from Dec 21st – Jan 7th, we’re taking some r&r. As a team of two, we’re taking a breather to recharge – For us that means lots of cooking and hikes with our pup.
We’ll be back in action, first shipping January subscriptions on the 7th, and then we’ll be back to our normal Monday/Thursday shipping schedule after that.
If you were hoping to gift a subscription or sign up for the January box, you can still do that through the break!
happy holidays folks! We appreciate you and make sure you take some time to make some delightful coffee at home over the next couple weeks.
How do subscriptions work?
Subscriptions, our literal pride and joy.
Rather than being a utilitarian sort of thing, joining us as a subscriber means you’ll get two distinct, unique and delicious coffees each month that ship out all together as a club. We produce a modest zine to go alongside the coffees each month to give you a bit of context/ behind the scenes. Some of our subscribers have been with us for over 2 years and counting! That’s remarkably cool because this is a growing community of coffee nerds who have all enjoyed the same lots (like the Caturra from Luis Vicente in Nariño Colombia, or IHCAFE90 cultivar from Olga Benitez in Honduras, or SL28 and other selections from Gifted Estate in Kiambu, Kenya… and many more delights) as they change slightly with each harvest year.
Nate and I source coffee for LUNA with subscriptions in mind first.
Currently, we’re able to ship subscriptions to Canada and the USA only, but we know some folks have been successful using a mail forwarding service to their country. We’re actively looking to add more countries pending shipping rates/logistics.
How do Gift Subscriptions work? Can I gift one while you're closed?
Yes please gift away while we are on our break!
Your recipient will receive their first box in January, and you’ll get a special email that you can forward or print out for your giftee in the meantime.
Gift subscriptions work the exact same way as regular subscriptions, except they don’t recur. So if you get them a 3 month sub, then after the 3rd box ships out thats the end of the gift.
I missed the subscription cutoff, now what?
If you sign up just after a batch ships out, that’s usually ok since we built in a grace period of up until the 15th of the month so when you check out, you’ll be paying for the current month’s box – This means if you sign up after the cutoff listed for a given month, but before the 15th, you’ll still be able to squeeze into that month’s shipment.
If you sign up for a subscription after the 15th, then you won’t be charged until the 1st of the next month.
If you sign up late but really want the current month’s box, let us know, sometimes we have the ability to ship you that month’s subscription, it just depends on on things like if we have the subscriber coffee available etc.
Do you have a recipe for V60, Aeropress, etc?
Yup! Take a look at our recipes section for all of that that we will be adding to as time goes on. In addition, take a look at the product pages for kalita filters, there’s a recipe there too 🙂
I just ordered. When do I get my coffee?
Thanks for ordering! If you ordered by Friday, we roast over the weekend and ship Monday. If you ordered between Monday-Wednesday, then we also ship out Thursday’s. From there it can take as little as a day for metro Vancouver, BC, or up to 7 days for the Maritimes or the South East USA. If you want to give us a shout about something specific, please email or DM us.